How Boomerang Ready works
Set it up once.After that, Ready makes the calls and your team only handles the exceptions.
Set up in three parts. No IT project.
You do it from your own dashboard. Nothing reaches a patient until you sign it.
Your instructions.
- Paste the sheet you already hand to patients.
- Ready turns it into short fields: the prep, up to 15 questions and answers, and the medication questions to ask.
- You edit and sign.
- Every change is a new signed version.
Your schedule.
- Export to Excel and upload.
- Map your columns once, the first time.
- Ready never writes to your system.
Your team.
- Choose who calls patients back, who backs them up and the time you promise, like "today before 5 p.m.".
- Nobody's phone rings outside their hours.
Four steps. Your team only handles the exceptions.
Upload your schedule.
Each day, upload the next 7 days from your practice software (CSV or Excel). Before anything changes, you see who's new, who moved and who's no longer on the schedule.
Ready calls once a day, starting when you choose.
First call 2 to 7 days before; you choose for each procedure. Then once a day until the patient confirms, up to 3 days, between 8 a.m. and 8 p.m. their time. Optional short check the evening before.
On the call.
It says who it's calling for, that it's automated and recorded, and checks the date of birth before mentioning the procedure. It confirms they're coming and the ride home, goes over your instructions and answers only from your approved Q&A.
Your team handles only the exceptions.
Your nurse gets a short queue, each patient with a summary and the recording, and calls back in one tap. The night before, your dashboard shows who's ready, who needs a new date, who needs her and who couldn't be reached.
An example call
Lakeside Medical Group
0:10
ReadyHello, this is an automated assistant calling for Lakeside Medical Group. This call is recorded. Am I speaking with Maria Alvarez?
Says it's automated and recorded, before anything else.
No patient on hold. No question lost.
When a patient needs a person, the call ends with a callback time you approved, and someone accountable for it:
Someone from our team will call you back today before 5 p.m. from [practice line]. If this is an emergency, hang up and call 911.
Medication questions go to your nurse's callback queue, ordered by priority and by the time left on the promise.
Urgent ones, like a medication question with the procedure 48 hours away, ring her right away: press 1 to talk now, 2 for 30 minutes.
If nobody takes a task in time, it rings your backup before the promise runs out, then emails your administrator.
Protections nobody can switch off
Voicemail without health data
ReadyThis is a message from [Practice] for [first name]. Please call us back at [number].
An emergency line in every healthcare call
ReadyIf this is a medical emergency, hang up and call 911.
Anyone can ask not to be called again.
Your nurse stays in charge
- No medical advice. Not once.
- Every medication question goes straight to your nurse.
- It only says what you signed.
- Patients always know who's calling, that it's automated and that it's recorded.
- No procedure is mentioned until it knows it's talking to the patient.
Walk in already knowing
Thursday's procedures
Wednesday, 6:00 p.m.
M. Alvarez
Colonoscopy · 7:30 a.m.
Ready
Confirmed. Her daughter drives her home.J. Carter
Colonoscopy · 9:00 a.m.
Needs your nurse
Asked about a blood thinner. Callback promised before 5 p.m.R. Singh
Upper endoscopy · 10:15 a.m.
Needs a new date
Can't come Thursday. Prefers Tuesday or Wednesday morning.D. Brooks
Colonoscopy · 11:00 a.m.
Not reached
Called 3 days in a row. No answer.- 9Ready
- 1Needs a new date
- 1Needs your nurse
- 1Not reached
+ 8 more ready
Your nurse's callback queue sits next to it, with a summary and the recording for each patient.
You decide who gets called
- Every patient with prep (the default).
- Skip the patients already confirmed by text.
- Surgery centers: only the patients your nurse marks.
Your schedule
Upload your schedule in CSV or Excel. Direct integrations: tell us which system you use.
Ready never writes to your system. A new date is a request with the patient's preferred times.
See it run on your own procedure, in 15 minutes.
No patient data, nothing to sign.