Legal Hub • Messaging Compliance • Twilio Review Ready

Legal & Messaging Compliance

This page consolidates Boomerang’s legal policies and messaging compliance disclosures for customers, partners, and communications providers.

Company info Messaging program Opt-in / Opt-out Acceptable use Contact Privacy Policy Terms

For messaging programs, recipients can opt out at any time by replying STOP. For help, reply HELP. Message and data rates may apply.

1) Company Information

Boomerang AI (brand) provides conversational AI solutions for customer experience analytics and automation.

Legal Operator

PROLOGY COLOMBIA S.A.S.
NIT: 900484688-8

Mailing Address (US)

30 N Gould ST STE R
Sheridan, WY 82801, USA

Support email: operations@cxboomerang.com
Phone: +1 (307) 222-0729

2) Messaging Program Description

Boomerang may send messages (SMS, WhatsApp, or voice) only to users who have provided consent or are engaged in a customer-initiated conversation.

Use cases: appointment confirmations, customer support, service notifications, conversational surveys/feedback, and operational updates.
Sender identification: messages identify Boomerang (or the customer brand that collected the opt-in) as the sender.
Frequency: varies by use case and user interaction (e.g., 1 msg/request or a small number of messages around an appointment).
Carrier charges: message & data rates may apply.

3) Consent, Opt-In, and Opt-Out

We require explicit permission before sending promotional or automated messages. Consent can be collected via web forms, inbound messages, QR flows, or voice confirmations.

Opt-In (How users subscribe)

Users submit a form and check a consent box to receive messages.
Users initiate a conversation by texting the business first.
Users verbally agree during a call (when applicable).

We store the opt-in source and timestamp for audit and compliance.

Opt-Out (How users unsubscribe)

Reply STOP to unsubscribe at any time.
Reply HELP for help and support contact.
After opt-out, we stop sending further automated messages unless the user re-subscribes.

Our first message may include an opt-out disclosure like: Reply STOP to unsubscribe.

4) Privacy & Terms

Please review the policies below:

5) Acceptable Use (Anti-Spam & Prohibited Content)

Boomerang does not support spam, deceptive messaging, or prohibited content. We enforce compliance controls and may suspend accounts that violate policies.

No purchased lists or unsolicited bulk messaging.
No phishing, fraud, deceptive claims, or impersonation.
No harassment, hate, or illegal content.
Customer must have a lawful basis to contact recipients.
We do not sell or share mobile phone numbers with third parties for marketing.

We align our messaging practices with provider policies and industry standards, including standard STOP/HELP handling and sender identification.

6) Contact & Abuse Reporting

If you have questions about these policies or wish to report abuse, contact us:

Email: operations@cxboomerang.com
Phone: +1 (307) 222-0729
Address: 30 N Gould ST STE R, Sheridan, WY 82801, USA

Note for Twilio review: If opt-in occurs on a website, providers may request the opt-in URL and require public Privacy Policy and Terms links.