Online reviews tell the world. They don't tell you. Boomerang calls every patient after their visit, has a 90-second conversation, and shows you what's driving retention, treatment plan acceptance, and Google reviews. In English or Spanish.
average post-appointment patient survey response rate
Source: Dental practice management benchmarks
of patients trust online reviews as much as personal recommendations
Source: BrightLocal Local Consumer Review Survey
patients don't accept proposed treatment without proactive follow-up
Source: Dental Economics retention research
The Cost Of Doing Nothing
The patient who left a 5-star review still didn't book the crown. The patient who never wrote a review never came back. Surveys won't tell you why. A real conversation will.
An hour after the appointment, Boomerang calls. The patient talks about the wait, the hygienist, the comfort, the explanation. The good and the awkward.
Two days after the consult, Boomerang follows up on the proposed treatment. Cost concerns, fear, scheduling friction, second opinions. You hear it before the chair sits empty.
When a recall patient skips the next cleaning, Boomerang calls to understand why. Insurance, moved, bad experience, just busy. Many come back. All of them tell you why.
Boomerang detects the closed appointment and waits the right amount of time.
Appointment closed: 4:15 PM, hygiene visit
Boomerang detects the closed appointment and waits the right amount of time.
Appointment closed: 4:15 PM, hygiene visit
A warm, natural voice. Not a form. Not a text link.
"Hi, this is calling from Dr. Patel's office. How did your visit go today?"
A warm, natural voice. Not a form. Not a text link.
"Hi, this is calling from Dr. Patel's office. How did your visit go today?"
They mention the wait, the friendly assistant, the price they didn't expect, the discomfort.
"Sarah was great. The wait was long. I'm worried about the crown cost."
They mention the wait, the friendly assistant, the price they didn't expect, the discomfort.
"Sarah was great. The wait was long. I'm worried about the crown cost."
Sentiment, named staff praise, friction points, treatment plan barriers, return intent.
Praise: Sarah. Friction: wait time. Barrier: crown cost concern.
Sentiment, named staff praise, friction points, treatment plan barriers, return intent.
Praise: Sarah. Friction: wait time. Barrier: crown cost concern.
Hygienist coaching, schedule pressure points, treatment plan objections you can address.
Trend: 6 patients raised cost concerns on crowns this month
Hygienist coaching, schedule pressure points, treatment plan objections you can address.
Trend: 6 patients raised cost concerns on crowns this month
See how Boomerang turns 90-second calls into the most useful patient feedback you've ever had.